General Information

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Dealership Network

Professional installation packages are available through our national dealership network, who are able to offer specialist services including advice, display, site survey, installation and after sales care.

(Forbo cannot be held responsible for services and actions of our dealership members).

Sample Service

Small samples, a maximum of 3 per request can be sent as a complimentary service. Larger samples may be purchased, refundable against order.

Product Availability

All materials displayed in this brochure are normally held in stock. Our objective for continual stocking is paramount. However we reserve the right to discontinue or modify products and specification without prior notice.

Deliveries & Collections

We offer a fast, reliable nationwide delivery service and export service on request.

All orders will be delivered by a large lorry so it is important that any restricted access details are advised prior to delivery. The load will be dropped at the driver’s discretion, to the nearest and safest point to your property, this may be on the drive or to the kerbside. The delivery driver cannot help with handling floors into your property, so please try to arrange for somebody to help with the offload.

All orders must be checked on delivery and any shortages, damages or other discrepancies must be notified in writing immediately.

Collections are by prior arrangement only, and can only be made by a suitable vehicle. Goods collected are transported at the individuals own risk.

Installation is viewed as acceptance of goods supplies which means any claims after this stage cannot be accepted.

Full terms and conditions of sales are available on request.

Guarantee

Residential

25yr Residential on Forbo when fitted in accordance with our technical installation instructions and subject to manufacturers care and maintenance procedures.

Commercial

Negotiable commercial warranties available subject to traffic and footfall projections. Please contact your Forbo dealership for application form.

Storage

Forbo should be stored horizontally, in its original packaging in a clean, perfectly dry room.  At least 24 hours before laying your new floor, store Forbo within the room in which it is to be fitted in its original sealed packaging. The room must be at its operational temperature and humidity levels.

Overview

The advice given is of a general nature and as such should be taken as a guide only. Further information and individual technical specifications can be obtained from your local Forbo dealership.

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